Frequently asked questions.

  • There is no charge for our first meeting. We simply want to get to know you a bit better and figure out whether we can help you or not.

  • The first meeting should be fairly informal and stress-free. However, if you could have the details of your current assets and liabilities handy, then we can take a few notes and get a snapshot of where you currently sit in your financial journey. During this catch-up, we will also be asking you questions around your short, medium and longer term goals (both financially and personally).

  • We believe everyone should be able to benefit from financial advice. Some clients are just starting their careers and have very little money/assets, while some are retired millionaires. Every case is different and therefore so is our advice. Give us a quick call (or request a call back) so that we can find a way forward for you.

  • After the ‘initial discussions’ and ‘research’ stage, we will let you know our quoted fees for completing a formal Statement of Advice (SoA). By this stage, we will have invested a fair amount of time researching your situation and will have established whether there is any value to you for continuing with our advice. However, there is no obligation to proceed with our service.

  • Yes, once our advice is agreed to (and signed by you), there is a 14 day cooling-off period if you change your mind for any reason.

  • We can provide advice on:

    -Investments strategies (strategic asset allocation).

    -Budget and cash flow management.

    -Debt management (including borrowing for personal purposes).

    -Salary packaging.

    -Superannuation strategies and retirement planning.

    -Personal insurance.

    -Centrelink and other government benefits.

    We can arrange the following products and services:

    -Superannuation, including retirement savings accounts.

    -Managed investments.

    -Investor directed portfolio services (e.g. administration platforms).

    -Deposit and payment products (e.g. term deposits, cash management accounts and non-cash payment products).

    -Retirement income streams, including pensions and annuities.

    -Personal and group Insurance (life cover, disability, income protection and trauma).

    -Loans including mortgages, reverse mortgages and deposit bonds.

    -Life investment products including whole of life, endowment and bonds.

    -Arranging for listed securities, shares and debentures to be bought and sold via a platform and broker.

    -Limited selection of investment guarantees.

    *Please refer to our Financial Services and Credit Guide (FSCG) for more information.

  • General advice package: Upfront or monthly direct debit from your nominated bank account or credit card.

    Personal advice package: Depending on the advice, some of your fees may be paid directly from your super fund (if providing superannuation advice), whilst non-super related advice can be paid upfront or monthly from your investments, bank account or credit card.

    Private wealth package: Depending on the advice, some of your fees may be paid directly from your super fund (if providing superannuation advice), whilst non-super related advice can be paid upfront or monthly from your investments, bank account or credit card.

  • Yes. We often help our clients apply for the Age Pension, Disability Pension or any other Centrelink benefits applicable to their situation. We also work closely with a specialist Centrelink consultant to ensure a stress-free journey for our clients.

  • Absolutely! For any organisation to give personal financial advice, they must hold an Australian Financial Services Licence (AFSL) and be monitored by the Australian Securities and Investments Commission (ASIC).

    We are Authorised Representatives of AMP Financial Planning, one of Australia’s largest financial planning networks.

    The reason we chose to align ourselves with AMP FP, is because in the post Banking Royal Commission landscape, AMP is one of -if not the most- compliant AFSL holders in Australia.

  • We take your privacy very seriously. Therefore, all of your information is stored in accordance with the privacy laws and Corporations Act.

    We are also required to confirm your identity before providing you with financial advice (under the Anti-Money-Laundering and Counter-terrorism Financing Act).